I/S Team Outing – Sandbox Virtual Reality
(Back, L-R) Adam, Steve, Jordan, Jacob, and Clinton
(Front, L-R) Josh, Jim, Ashley, Marlen, Trista, and Bill
Part of the portfolio’s Central Service Team, which serves the portfolio, is the Information Services (I/S) department that doesn’t just keep technology running — they live and breathe values that shape how they serve the entire organization.
Bill Jagow, Vice President of Information Services, describes the team’s commitment this way: “Our team embodies the value of service, seeking ways….. of The Greater Good — actively taking on challenges with unwavering dedication to the enterprise — and Raise the Bar — embracing and promoting change as servant leaders.”
Bill’s journey with the centralized service team began in 2014; he instantly recognized the significant opportunities that existed. From day one, he set out to build a team dedicated to crafting long-term, thoughtful solutions — ones that prioritize what’s right over what’s easy or convenient. Because in the world of technology, it’s rarely about quick fixes. There are often complex technical and business process changes that demand strong partnerships between I/S and the rest of the organization. Only by working hand-in-hand can they truly navigate change and deliver lasting success.
Adam Slagter, Data Architect, echoes this mission: “We are constantly striving to work for The Greater Good. Our role is to find the best solutions for the unique problems presented by each business unit. It starts with understanding their goals and current workflows, then identifying issues that may be hiding beneath the surface. We research and discuss a range of options, weighing efficiency, cost-effectiveness, technical architecture, integration capabilities, and security. This is a challenging but essential part of what we do to ensure the enterprise’s success.”
The spirit of collaboration is alive and well within the team, as Trista Radunz, Business Systems Support Specialist, shares: “I’ve been part of I/S for over six years, and what stands out most is the amazing personalities and approachability of the team. Everyone is eager to share their knowledge and skills, which fosters a strong support network. Plus, we love the ongoing interaction with our end users. It’s not just about troubleshooting — it’s about building genuine relationships that help allof the companies grow and operate efficiently together.”
Josh Eliason, Technology & Network Manager who also began as part of the team in 2014, perfectly sums up how these values influence daily work. “Taking on challenges you’re unfamiliar with, working hard to see projects through, and accepting constructive criticism are things I aim to do every day. There are numerous examples (too many to count) where members of our team have stayed up well past midnight, 1, 2, or 5:00 a.m., on the weekdays or weekends, to ensure that routine maintenance, an issue, a migration, or an update, is finished to completion so that business remains uninterrupted the following day. Often back in our offices right away the following morning….rarely recognized for long nights, nor do we expect to, but we feel a loyalty and appreciation to the business for the work we get to do!”
Josh’s passion shines brightest in his love for exploring new technologies. “I could spend hours tinkering with new solutions that might revolutionize how we work. Problem-solving creatively is where I find the most fulfillment.”
Together, Bill and his team demonstrate that being servant leaders means more than managing technology — it’s about commitment, collaboration, and courage to raise the bar for the entire organization. Their dedication behind the scenes is an important part of what keeps each company moving forward, stronger every day.
